An Angry Mail to NWA

You canceled my direct flight for "technical problems". Why would you do this. It's not forecasted to be snowing Sunday morning, or even Saturday night. You tried to send me to Newark, why would you do that? If it's snowing here, in Boston, then Newark will be bogged down as well.
Oh, that's right. Because you had to do maintenance on a plane at 6:00am. That's swell that you're keeping your fleet in tip to shape to get your customers where they need to be on time.

But wait, that's not all! You didn't even bother to email or call me to let me know that my plane wasn't taking off. That's pretty friendly of you guys.
I actually had to call your customer service line and talk to an agent, who was awfully cranky and unhelpful even if I was a bit on edge myself. I don't blame her.

Thanks for your excellent customer service, I appreciate the warmth, kindness and attention that keeps me coming back to NWA.

Until next time,
Andrei Anghelescu